Frequently Asked Questions

Orders and payments


What currency are the items displayed in? How will I be charged?
Depending on your location, Items are displayed in US Dollars, Euro, (AUD) Australian Dollars or South African Rand (ZAR)

NB TAKE NOTE - On your final checkout, your local currency will be converted to the most current exchange rate and charged in South African Rands (ZAR)

Don't worry - You will still be charged the same amount seen in your local currency.

International card holders may have conversion fees applied to payments. Please contact your bank for information regarding International purchases.


How do I place an order?
Browse our collection of boards here. kingdomboards.com/collections/shop-boards
Select the board shape you love most.
Select what variation of your shape you love most and then "Add to cart".
Click the "Checkout" button which will redirect you to submit your personal information
Enter your details and shipping address
Pay via Credit or Debit card.
Wait for order confirmation
Your order is now completed :)
What payment methods do you accept?

Kingdom Boards currently accepts:
Credit & Cheque Cards
Visa, Mastercard cards
Instant EFT
Cash
Wise
Debit Card


Can I make a change to an existing order?
Yes you can, only within the first 24 hours of your order being placed. If you want to make any changes, you will need to contact us sales@kingdomboards.com.


I didn’t receive my confirmation email. What’s up with that?
If you have not received a confirmation email, there may have been an issue with your email address.

Please email: sales@kingdomboards.com with your full name and a screenshot of your order and we will confirm your order with you ASAP.

How long is the turnaround time for a custom board to be completed, once I have ordered and made payment?
Our standard turnaround time is 2 weeks/10 working days, this time may however vary depending how busy we are, stock availability and the process of designing and finalizing custom artwork for your board.



Where can I find my tracking number?
Once your order ships you will receive an email that will contain a tracking number. If you don't see this email please check your spam folder.

You can also find your tracking number and other order information by logging into your account. If you don't have an account you can click on Login in the top left corner of the home page on our website. From there click on Sign up.



Is it safe to use my credit card on kingdomboards.com?
Yes, Kingdom Boards uses the latest version of Secure Socket Layer Technology (SSL) to encrypt your information. PLEASE TAKE NOTE: We will never ask for your credit card’s pin number during checkout.